At JP Siddhatva Collection, customer satisfaction is our priority. We stand behind the quality of our jewellery and aim to provide a smooth and transparent shopping experience. Please read our Refund Policy carefully before making a purchase.

Eligibility for Refunds

We offer refunds only under the following conditions:

  • You receive a damaged, defective, or incorrect product.

  • You notify us within 48 hours of delivery.

  • The product is unused, in its original packaging, and with tags intact.

Non-Refundable Items

  • Change of mind after purchase.

  • Customized, personalized, or made-to-order jewellery.

  • Items bought during sale, promotion, or with discount codes (unless damaged or defective).

  • Used or worn items.

Refund Process

  1. Raise a Request
    Email us at jpsiddhatva@gmail.com within 48 hours of receiving the item, with your order number, reason for return, and photo proof of the issue.

  2. Verification & Approval
    Our team will assess your request and notify you of the approval/rejection within 2-3 business days.

  3. Return the Product
    Upon approval, you must courier the item back to us at the address we will provide. Return shipping cost is borne by the customer unless the error is from our end.

  4. Refund Timeline
    Once we receive and inspect the item, your refund will be processed within 5–7 business days via the original payment method.

Need Help?

For any questions about refunds, feel free to reach out at: jpsiddhatva@gmail.com